Frequently Asked Questions

Most frequent questions and answers
shima brand

We strive to provide our customer with high-quality home decor products, but the item you received might not perform as expected by the time it’s delivered or after a time for reasons beyond our control. In such cases, you may contact us and ask for a replacement or a refund.  Please note that returned parcel would have clearance risks and related fees when arrives in China. If so, we have to deduct the fees from the refund. Hope you can understand.



Whether you’re changing your tables or looking to spruce up the look of your bathroom, we can help you determine the right size, color, and placement for furniture and decorations. We bring expert point from interior designers with years of experience.


SHIMA is a newly found but professional home decor wholesaler and supplier in  field, cooperating with resellers and distributors all over the world. Start your  wholesale sourcing here right now to experience best service! We’ll offer you the most favorable price that you want! Please send us an email to [email protected] and attach a brief description of your business.

Manage Your Account

You can change your address easily by logging in to your account here or by email. Please notify us of a mailing address change 8 weeks in advance of your move if possible.


For your convenience, you can safely pay your bill online by credit card. Log in to your account here, click “My Orders” and select “Pay Now”. Checks/money orders can also be mailed to: [email protected]

To Subscribe or Give a Gift

To Subscribe or Give a Gift please click here

We will select the lucky number according to the length of time you visit the website and give you a unique lucky gift. We hope that you are the lucky one.

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